Return and Replacement
We care about your satisfaction. This is why we will do our best to resolve any problem the best we can. Every customer can count on great service, prompt communication, and fair resolution. If you receive a product you are dissatisfied with, simply call us toll-free at 1-800-754-6905. One of our customer service representatives will provide you with information about obtaining a refund, repair, or exchange for the item under our 30-Day Return Policy, as well as instructions on handling your return. Please have your invoice ready when you call.
Return or Exchange:
If you received your order and you are not satisfied with the product, you may exchange or return it within a 30-day period from the date of the purchase. Floorlot does not accept returns after 30 Days of Purchase. Returns or exchanges are not permitted on orders subject to the quality/warranty claim, opened boxes, or special orders, a close-out, an odd lot, a final sale, a special deal, a clearance item for any reason. Returned products must be unused, in original packaging, and have been properly stored. Installed product is considered accepted by Buyer and may not be exchanged or returned for any reason. Shipping and delivery charges are non-refundable. All returns must be pre-approved by Floorlot. We will not accept any boxes that were damaged due to weather or improper care post-delivery, even waterproof vinyl.
- Unwrapped / Opened items
- Damaged Boxes from Improper Care or Storage
- Special Orders
- Take It All Offers
- Odd Lots
- Final Sale
- Flooring Moldings and Trim
To arrange a return or exchange, please call our Customer Service at 1-800-754-6905 or email us at email@example.com. Returned products must be prepared for return per Floorlot instructions to avoid potential damage during the transit. Once your return is received back in the Floorlot warehouse, we will inspect it, and after approval, we will issue a refund.
Orders in Transit
All orders in transit cannot be canceled and will be treated as a return.
Shipping charges are not refundable and you are responsible to ship the product back to us at your own expense. We offer a flat-fee return shipping rate of $258 for up to one skid return. Returned product must be unused, in original packaging, and prepared for return per Floorlot instructions to avoid potential damage during the transit. The flat rate return fee is only valid within the 48 US States. If you want to return laminate or vinyl moldings, please call us at 800-754-6905.
Shipping Errors or Damage:
If you are dissatisfied with your purchase due to a shipping error, missing item or damage to due to shipping, and you qualify for a return or exchange under Floorlot’s 30-Day Return Policy, please call us at 1-800-754-6905 within three days of receiving the item to report the issue.
We will not issue a refund on used, damaged or open box products.
- Cash or Check Purchases: A refund will be by check within 3-5 weeks
- Credit or Debit Card: A refund will be by the original form of payment within 3-7 business days.
- Store Credit or Gift Card Purchases: A refund will be given in the original form of payment. Store credit will need to be used within 90 calendar days.
30-Day Return Policy
We hope you love what you ordered, but if something isn’t right, let us know.
We’ll exchange your item for something new or refund your money. You can return your products within 30 days from the date of your purchase for a full refund of the purchase price minus shipping cost.
Original shipping charges are not refundable and you are responsible to ship the product back to us at your own expense. We offer a flat return shipping rate of $258, limited to up to one skid shipment. If you return more than one skid of flooring, contact us to quote your return shipping cost. If you want to return moldings, please call us at 1-800-754-6905. The flat rate return fee is valid for 48 US States only. Returned product must be unused, in original packaging, and prepared for return per Floorlot instructions to avoid potential damage during the transit. Floorlot does not accept returns after 30 Days of Purchase. Returns or exchanges are not permitted on opened boxes, special orders unless product is defective, close-outs, odd lots, final sales, special deals, & clearance items. Returns will not be accepted on any boxes damaged from weather or rain due to improper storage after shipping. All returns require original invoice.
If you have questions, contact Customer Care toll-free at 1-800-754-6905 or by email at firstname.lastname@example.org
If you need to file a claim, most manufacturers require to do so through the retailer from whom you purchased the product. Floorlot will be happy to assist you with your warranty claim. Most warranties require that a customer contact the authorized dealer to claim to problem and obtain a claim number. In most cases they also require that the customer go to an authorized supplier, specializing in this product, to fulfill the inspection process.
To begin a claim, Floorlot will request photos of the defect in question along with a description of the quality claim. The manufacturer may also require samples of the complaint (i.e. laminate boards in question).
The manufacturer may (at their discretion) also send an independent inspector to the installation in order to obtain additional information for the claim. The manufacturer will determine if an independent inspection is necessary and, if so, will order and pay for the independent inspection. In most cases, all of the information regarding your claim will come from your Floorlot contact. Based on the manufacturers findings Floorlot will honor the manufacturer’s request of compliance and/or discount. Other than the applicable manufacturer’s warranties, there are no warranties, express or implied, than the one provided by flooring manufacturer. This includes any warranty or merchantability or suitability of the product for a particular purpose, and no other remedies shall be available except those provided by manufacturer’s warranty. Under no circumstances will Floorlot be responsible for any loss of time, inconvenience, expenses, or other consequential damages caused by or resulting directly or indirectly from a problem about which a claim was made.
Buyer releases, waives, and discharges Floorlot and its employees for any loss, damage, cost, expense and/or claim and shall indemnify, save and hold harmless same from any loss, injury, damage, cost, expense and/or claim relating to or arising out of loading, securing into or on the vehicle, transport and unloading of product.